At Dallas Limousines, customer satisfaction is our highest priority. We understand that travel plans can change, and we aim to provide a transparent and fair refund policy that aligns with industry best practices while protecting the interests of both our customers and our business operations.
Customers may cancel their bookings up to 24 hours prior to the scheduled pickup time for a full refund. Cancellations must be made through our official platform (website or app) and should include the booking ID and customer details. Cancellations within 24 hours of the pickup time will incur a cancellation fee equivalent to one day's rental charge. In case of emergencies, exceptions may be considered upon submission of supporting documentation and approval by the customer service team.
Refunds are issued only under specific conditions, including: timely cancellations, service delivery failures, or confirmed double bookings. Any refund request must be submitted within 7 days of the incident. Each case is reviewed individually by our support staff, and customers may be required to provide evidence such as photographs, invoices, or communication logs. Approved refunds are credited back to the original payment method only.
Customers who do not appear at the scheduled pickup location and time without prior notification will be deemed as "no-show". No-show bookings are non-refundable as the reserved vehicle is held and unavailable to other customers. Repeat no-shows may result in account restrictions or booking limitations.
Once a refund is approved, it is processed within 5–7 business days. However, depending on the financial institution, the credited amount may take up to 10 business days to appear on the customer's statement. Customers are encouraged to contact their bank for any processing delays after receiving a refund confirmation from Dallas Limousines.
Refunds will not be granted for the following scenarios:
If you have any concerns regarding a refund, or wish to appeal a cancellation fee or no-show designation, please contact our support team. You can reach us via email, chat support on the website, or our customer helpline. All refund-related queries will be addressed within 48 hours during business days.
This refund policy may be updated periodically to reflect changes in our operations or legal obligations. The latest version will always be accessible on our website. Continued use of Dallas Limousines services implies your agreement to the most recent refund policy.